![]() ![]() Multiple calls per Queue Member are dialed in the background. Background Dialing (Predictive dialing) - The Queue Member will receive calls once connected.Foreground Dialing - Auto dial or Cold Call - Auto dialing will occur if the Queue Member has the AI Dialer application installed on their account.Note: Queue Speed is only available when Queue Type is set to Dialer Queue. Queue Speed allows you to choose a dialer speed and dialing method. Round Robin - Sends calls in a circular order between all Queue Members.Random - Sends the call to a random available Queue Member.Least Recent - Sends the call to the Queue Member that has not been sent a call for the longest period of time.Ring All - Sends each call to all available Queue Members.Use this for group calendars and business processes. Non VOIP Queue - No calls are sent to Queue Members and profiles will not be auto-dialed if left in the Queue.Note: Queue Strategy is only available when Queue Type is set to Action Folder or Inbound Queue. Queue Strategy allows you to determine under what circumstances your Queue Members will receive a call. Queue Priority allows you to determine which Queue your Agents will receive calls from first. Quick Tip: Learn more about Queue Types here. Queue Type allows you to set the type of the Queue, which determines how it functions. ![]() In the General Settings section, you'll find the following features: Depending on the Queue Type selected, you will see a different list of settings in each section. Under the Configuration tab of each Queue, you'll see various options that will allow you to customize the functionality. ![]() Looking to make changes to your Queue? Learn more below. ![]()
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